FeelWood Bags endeavors to provide a first-class customer service on a daily basis. The creation of this particular e-shop signifies the beginning of an advanced form of communication between the company and its customers. In addition, this e-shop is intended for all internet users who wish not only to receive direct information on the company's products but also to complete a purchase through the e-shop, by means of distance online order.
FeelWood Bags gives attention to the direct and satisfactory customer service, operating constantly in a responsible manner on the course of its business activity and cultivating trust between the company and its customers.
The present terms fully comply with the current European and Greek legislation; users acknowledge the company’s right to modify any provisions of the present terms to the extent that such modification would neither affect legally binding obligations of either party nor affect any accomplished situations.
Website users acknowledge they have read the present terms, agree with them and undertake to comply with them.
We feel we have the obligation to keep our customers always informed and secured. For this reason, we would like to inform our e-shop customers on the following topics:
A. PERSONAL DATA PROTECTION
In order to perform any transaction through the FeelWood Bags e-shop and to make any order of the company’s products, you will be asked to provide some personal data. When you place an order, you will be asked to provide your full name and surname, the address for the delivery of products, your fixed phone number (or whichever phone number you specify), your email address and, in case you choose to use your credit card as a payment method, you will be asked to provide the card number, its expiry date as well as the 3-digit security code of your card.
Our company shall process these data in accordance with article 7Α par. 1 (b) of Law 2472/1997, in order to complete the order placed by our customers and shall in no way disclose, publish or sell these data to any third parties, except in case a legal procedure regarding the withdrawal of confidentiality is initiated (L. 2225/1994) or according to other obligations arising from the national implementation of Directive 24/2006.
Your personal data shall be disclosed to the relevant bank (i.e. the credit card number) and shall be DELETED from our database immediately after the completion of your order, thus ensuring a higher level of security.
B. SECURITY
The www.fwbags.com website uses the SSL protocol for safe online business transactions. In this way, all credit card information is encrypted so that it may not be read or changed while transferred in the Internet.
SSL protocol (Secure Sockets Layer) is now a global Internet standard for the certification of websites to Internet users and for the encryption of data between Internet users and web servers. An SSL encrypted communication requires all information interchanged between a customer and a server to be encrypted by the sender’s software and to be decoded by the recipient’s software; in this way, personal data are protected while transferred in the Internet. Furthermore, all information sent via SSL protocol is protected by a mechanism that automatically verifies if such data have been changed while transferred.
C. ITEM TO BE SOLD
Product features and other details are available online and you can find any related information by following the search guide provided in our websites and by clicking on the name of the relevant product.
D. ORDER OF PRODUCTS AND CONSUMER PROTECTION
Making an order through the e-shop signifies that you enter into a distance selling agreement, which is governed by the legal frame of Law 2251/1994, as modified.
You may enter into a valid order through our e-shop provided that you are a legally capable person according to the Greek Civil Code (that is if you are eighteen years of age or older and you are not placed under judicial guardianship regarding the entering into sales agreements). Representatives of legal entities may also place orders; our company reserves the right to claim from supervisors or guardians any order made by legally incapacitated persons.
PROCEDURE FOR MAKING AN ORDER THROUGH E-SHOP:
You need to fill in the special form with the necessary data in order to enter into the sales agreement.
You also need to unreservedly accept the sales agreement terms and the terms of use by clicking the "ACCEPT" button, as shown online to all users of our website.
To facilitate payment for those who wish to buy products from our e-shop, www.fwbags.com offers the following payment methods:
- By charging your credit card. Our website, www.fwbags.com, has taken all necessary precautions regarding the security of your transactions through your credit card and all credit and debit card holders are subject to validity control. It is important to specify necessarily a phone number and a valid e-mail address.
- By paypal.
- By cash on delivery (Greece only) on the moment you will receive the ordered products, with no extra charges.
- By bank transfer, by sending the copy of the payment slip through e-mail to info [AT] fwbags [DOT] com.
Before the completion of the order, our company informs consumers though our website about the identity and address of suppliers, substantial features of the product, price, quantity, transfer costs, payment method, delivery method, duration and price of the offer, if any, and the right of withdrawal.
Upon sending the order form, consumers receive online a copy of their order that they may save.
All prices shown each product include VAT (24%) www.fwbags.com reserves the right to change prices without notice to the consumers.
NOTE: Non EU-Customers shall be subject to any charges that may arise from exchange rate differences, customs clearances, etc., for which our company shall bear no liability.
E. METHOD – TIME – COST OF DELIVERY
SHIPPING WITHIN GREECE
All shipments to destinations in Greece are made without extra charge, regardless of the amount of your order.
The products ordered are shipped to the address you have set through the courier company "Geniki Taxydromiki" (www.taxydromiki.gr). Alternatively, when checking out choose to personally pick up your parcel from any of the 285 of "Geniki Taxydromiki" stores in Greece, after a telephone warning.
SHIPPING ABROAD
For shipments abroad we have chosen the courier company "TNT" (www.tnt.com).
The charge in such cases varies according to the destination and the total weight (or volume weight) of each product that has been ordered. The shipping cost is available during the checkout process after you verify the shipping information.
SHIPPING TIME / DELIVERY
The main concern of eshop fwbags.com is its clients excellent and fast service. Our goal is to provide products of the highest quality in the market at the lowest prices and within the fastest delivery time.
The orders are being sent by us on the same day, provided they are restigered until 14:00 of the same working day and there is no problem with the availability or other cause to delay (eg. Need to identify customer data through the use of a suspicious credit card).
The delivery time for orders within Greece depends on the courier company and is usually 2-3 business days.
For shipments abroad, the delivery time is 5-7 working days.
If a product is not in stock, you will be notified promptly by us for the estimated delivery time.
F. CONSUMER RIGHTS
WITHDRAWAL
Changes in products which were bought online can be also done in the physical store shown here.
SERVICE RETURNS
In all cases you want to return the product you have purchased (change of color or design, replacement, repair or refund), you need to register at a relevant refund request with the required information by clicking the following link: Send return's data.
Once your request is reviewed by our staff, you will receive an email notification of the approval of the return and instructions of the process and the shipping address.
Products that are being returned should always stand in their original packaging.
If for any reason the outer packaging bag is lost, you must obligatorily use another bag of your choice in order to adequately protect the inner packaging.
Once we receive your return you will receive notification email again and then you will be informed about the final outcome of the request. After that, through our communication you will manifest us your interest in a new product your interested and if available, the value of the product will be taken into account of that returned. If there is any difference in the price of the products, a new deposit must be made and then we send it to the address provided.
For your convenience and for organization and reliability reasons, we recommend you always use this feature of our store and not seek to return products by telephone.
CHANGES OF PRODUCTS
If you wish to change the product purchased - and only if the product is not used - you should post a request here within 14 days of receipt and send the product back to us within 3 days from the date of the approval of your request.
For orders within Greece, the customer undertake the transportation costs for the product's return and the standar shipping cost of the replacement (depending on destination).
For orders abroad, the customer undertake the transportation costs for the product's return and the standar shipping cost of the replacement (depending on the country).
INCORRECT SHIPMENTS
If the product received does not correspond to the product ordered, you should post a request here within five days of receipt and send the product back to us within 3 days from the date of the approval of your request.
In this case the customer is not being charged for the replacement.
DEFECTIVE PRODUCTS
If a product is proved defective within 6 months of its sale, we undertake to repair or even replace it with a new one (in the case of non-repair), without any expense for you. Once the defect is detected, you must register a request here, so you get directions for the return and the replacement process. If a replacement is considered necessary and there is availability, you can choose between replacement by another equivalent product of your choice or to get in return all or part of its value in money. The amount of the refund in case of defective products used is the initial estimated value, reduced by 10% for every month that has elapsed from the initial sale.
REFUND / RIGHT OF WITHDRAWAL
If for any reason you wish to return the product purchased and you're not interested in replacing it with another, you need to register a refund request here within 14 days of receipt and send the product back to us within 7 days from the approval of the request. Additionally, you will bear the direct costs of returning (shipment) the products back to our company.
After the product has been returned and it's been determined that it has not been used and it is in excellent condition (as the same product, and the packaging), you will be refunded the total amount paid. If the payment is made by cash on delivery method, the refund will be made by wire transfer to a bank account you indicate.
In all cases of refund you are being charged by the cost of returning the product since it has to be returned at your expense.
PIGI KYRIAKI SPYRIDON
Staikopoulou 27, Nafplio, Greece
Phone: (+30) 2752 024 445
Fax: (+30) 2752 024445
Email: info [AT] fwbags [DOT] com
MISCELLANEOUS
- Force majeure: If due to force majeure (i.e. adverse weather conditions, strikes, etc.), we fail to deliver you the products within the set time-limit, we will contact you through e-mail in order for you to confirm whether you wish the completion of you order or not, under those certain circumstances. FeelWood Bags shall not be responsible for any situation arising without being its fault and shall do whatever is humanly possible to offer you the best service.
- Modification of terms: The website www.fwbags.com reserves the right to modify or renew the terms and conditions regarding transactions. The company undertakes to update the present text for any modification or addition to the terms.